FAQs

Ordering

How can I pay for my order?

You can pay for your order by AMEX, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, PayPal and Visa. 

We also accept payment by bank transfer, please contact us at info@basecampfood.com  with details of your order if you would like to pay using this method. 

 

Delivery

How much will delivery cost me?

UK deliveries for orders over £15.00 are free! Orders under £15.00, standard UK delivery is only £1.95. Please contact us for international delivery charges.

How long will delivery take?

Delivery time will be 2 to 5 working days.  Faster delivery options are available at the checkout.   

Can I leave special delivery instructions?

Yes, please enter the details in the box on the shopping cart page.

What can I do if something is wrong with my order?

If there are any problems with your order please get in touch with the Base Camp Food team by emailing orders@basecampfood.com. 

Returns and Refunds:

What is you returns policy?

Please see our returns policy on our Delivery & Returns page – click here to view.

How do I return something if I need to?

Please visit our refund policy  on our Delivery & Returns page – click here to view.

Have any more questions? Just send an email to orders@basecampfood.com and we will be able to help.

What are your opening hours?

Monday - Friday: 9.00am - 3.00pm (order cut off 1pm)

Saturday - Sunday: Closed

 

Privacy

Why do you want my email address?

We take your email address so that we can contact you if there is a problem with your order; we find that most people respond faster this way. We will also contact you to let you know our latest news or any special offers. However if you do not wish to hear from us then please unsubscribe from the last/next e-mail you receive from us. We will then remove you from our mailing list. Or you can email info@basecampfood.com and we will unsubscribe you from the list.

What do you use my information for?

Please visit our Privacy Policy page to find out how we use your information. If you require any further information then please get in touch by emailing info@basecampfood.com  and we would be happy to help. 

 

General Information

How do I contact you?

There are a few ways to contact us. You can send an email to the Base Camp Food team (orders@basecampfood.com); you can Facebook us through our Facebook page (Base Camp Food); Or you can tweet us at @basecampfood.

The team will aim to respond within 24 hours.

How can I find out about jobs at Base Camp Food?

Simply visit our careers page to find out more information about what roles we are currently hiring for and how to send us a speculative CV and Cover Letter.

Who do I contact about sponsorship?

Please send an email explaining why you think Base Camp Food should sponsor you, and as much information about your expeditions, to laura@basecampfood.com 

I would like you to sell my products - How do I do this?

Please send an email explaining why you think Base Camp Food should sell your products, and as much information about your products, to laura@basecampfood.com

Do you taste the adventure?

Yes we do. The team regularly try to Eat, Drink and Explore!